New Century Service

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Company Leadership

Shawn Gagnon

Owner / President / Visionary

Chris Robinson

Integrator

Jayme Lyke

Controller (CPA – Inactive)

Bill Gay

Sales Manager

Dusko Slavnic

Operations Manager

More Shawn Gagnon

Shawn Gagnon

Shawn has extensive experience in leadership and management roles spanning over 25 years. His industry experience traverses retail, construction, special projects and service manager, culminating in the ownership of NCS in 2017. As President, he brings a unique skill set to lead a company that deeply understands a client’s needs, assesses the options to execute on them, addresses and solves the inevitable concerns, and focuses on delivering beyond expectations.
Prior to ownership, he was an employee at NCS from 2007 -2017. He saw a small but viable company with an enormous potential for growth. In those ten years he helped pivot their focus from construction management to a higher order, implementing the ultimate customer service philosophy in the highly competitive HVAC, plumbing, electrical and general contracting space.
After taking over as President in 2017, Shawn continued to refine NCS’s service culture, improve the processes and build a talented team. His philosophy is: “No two customers are the same, so it’s our responsibility to listen to their needs, provide educated solutions to help them navigate decisions, and deliver on the agreed upon plan so they can focus on with what is important to them.”
As the company grows, he uses his time to refine and communicate the overall vision as a tool to attract and hire passionate individuals, seeking those motivated to go beyond the norm to create relationships that satisfy and retain customers.
NCS’s rapid growth has allowed them to make the large-scale changes to the infrastructure with new technologies, state of the art marketing, EOS Operating System for leadership and growing his leadership team – so everyone has their eye on the exceeding every facet of customer expectations.
Outside of work, Shawn and his high school sweetheart/wife Lara are raising three children, like to travel and spend time at their cabin participating in outdoor activities such as fishing and shooting. He also coaches STMA boys’ lacrosse and has coached in the STMA hockey and gymnastics programs. Their family continues to be active in the St. Michael Catholic School & Church.

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Chris Robinson

Chris is responsible for helping set and achieve company profit goals, facilitating communication across disciplines, and studying the industry to implement growth ideas. He has 29 years of experience in construction, and over 10 years at NCS. For his first 20 years he worked in residential construction management with 10 of those years in both commercial & residential service management.
Along with his wife, they are building (literally, with their own hands) a lake house, which in a good way encompasses nearly all of their non-working hours.

More Jayme Lyke

Jayme Lyke

As NCS’s Controller, Jayme oversees HR and Finance. He is a graduate of St. Cloud State University with a major in accounting and minor in information systems and brings 13 years of experience in manufacturing as well as 5 years in public accounting. Jayme started with NCS in 2017 and has reshaped many of the internal processes to set the company up for growth.
Outside of work, Jayme is active playing tennis and board games with his wife, their three kids, and friends. He also does volunteer work in the area and at his church. He is particularly passionate about helping those with food insecurity throughout their local community.

More Bill Gay

Bill Gay

Bill manages sales and service opportunities for the company. His main role is to present clients with options that best fit their immediate and long-term needs. As the first point of contact, he is responsible for communicating and maintaining client relationships and the voice for communicating client needs to operations.
Bill is a 24-year industry veteran in commercial/residential HVAC system servicing and replacements services and has been at NCS since 2001, advancing into his current role in 2021.
He completed associates degree in HVAC system servicing from Dunwoody in 2001 and an HVAC piping technology degree in 2007 from the pipefitters local 539. He retains a Master installer licenses for gas, hot water, steam and refrigeration.

When not serving customers you will find Bill spending time with his family, golfing, hunting, fishing, camping and volunteering in the community.

 

More Dusko Slavnic

Dusko Slavnic

Each day you can find Dusko out in the field overseeing a full slate of customer projects, keeping them moving so they are completed on time and on budget. He also is responsible for overall customer satisfaction and motivating employees.
Dusko has an associate degree in HVAC Technologies and has been with NCS since 2020, bringing 12 years of total commercial and residential experience. Outside of work, you’ll find him camping with his family, fishing, hunting or coaching youth soccer.