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New Century Service
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About

Locally owned commercial, Multi-Family and Residential services.

OUR STORY. OUR DIFFERENCE.

NCS has been serving the Twin Cities’ northwest suburbs and surrounding areas for 25+ years. Locally owned, our dedicated staff has helped our company grow to be one of the area’s trusted commercial, multi-family and residential service providers. Embedded in the local community, we’re there to serve you, providing expert service, consultation and advice to help you make the right decisions for every corner of your home – for years to come.
The experts at NCS always get to the root of the problem, so you can always make an informed decision. By avoiding costly repairs and premature replacements, we’ll solve your problem without any unnecessary expenses. Whether you need to repair, replace or re-do, before we turn a screw, we look at the big picture and present you with recommendations to help you decide on the best course of action for your budget, timeline and overall needs. Then we’ll get to work to complete your services on time and on budget!

Company leadership

Shawn Gagnon, Owner and President of New Century Service

Shawn Gagnon

President / Visionary

Shawn has led NCS since 2017 after 10 years on the team. He focuses on listening, clear options, and delivering the plan.

Jayme Lyke

Jayme Lyke

Controller, CPA (Inactive)

Jayme oversees finance. He joined in 2017 and rebuilt internal processes so the company can grow.

Bill Gay

Bill Gay

Sales Manager

Bill helps clients choose what fits now and later. He has been with NCS since 2001.

Calvin Decorah

Calvin Decorah

Director of Business Strategies and Supply Chain

Calvin keeps field projects on time and on budget, and looks after the customer and the crew.

Shawn Lubben

Shawn Lubben

People Operations Manager

Shawnie leads people operations, HR, and the systems that help the team work well together.

Posted on Google Google
Ivor Jorgensen profile picture
Ivor Jorgensen
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Troy B was fantastic. He installed security cameras and made sure everything was working 100 percent. Troy's a true professional and super personable. We trust him to do important work in our house, and will ask for him by name in the future.
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Lee Wright profile picture
Lee Wright
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Troy B. just can by our home to install security cameras. He could not have possibly been anymore: Polite, professional & knowledgable! It’s rare to find high-quality service these days. This young man exemplified the epitome of what good service looks & feels like. We are very pleased our home was serviced by Troy and New Century Service.
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April Maye profile picture
April Maye
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Troy B was great! He was efficient, and mindful of customers. Overall he was very nice, and got the job done! Thank you very much!
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Shelly Beaudette profile picture
Shelly Beaudette
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Troy B. is very efficient and friendly. Seems to really enjoy his job!! (That is unusual these days) Thanks Troy!!
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Kate Gallagher profile picture
Kate Gallagher
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Troy b was a awesome help in getting all our drops done so we could make our opening date :) thank you so much
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Dan Barnard profile picture
Dan Barnard
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Im the Maintenance Director here and I've had a few contracting companies here pertaining to electrical issues. Troy with NCS was able to come in on time as projected, was professional and jumped right in. He was able to troubleshoot, locate and correct same issue we've had where other companies missed. Troy put his skills on display and was also able to fix a couple other issues he had observed as well. As a Director and able to choose which company we go with, he earned NCS as my first choice. Overly thankful to dodge major kitchen equipment obstacles right before Thanksgiving, thank you.
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Sue Rubens profile picture
Sue Rubens
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The technician Troy was exceptional! He went above and beyond to assess the situation, provide solutions and help me with other items that were certainly not part of his work order! Highly recommend, I wish every technician was like Troy!
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Tom G profile picture
Tom G
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Hector and Anthony both did an amazing job on my plumbing and drywall repair. Very happy with final results. In fact everyone I spoke with regarding my job was amazing.
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Deborah Hansen profile picture
Deborah Hansen
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Troy B was very helpful and got us back up and running quickly
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Thomas Ross profile picture
Thomas Ross
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
NCS and Mike Stubbs are our preferred vendor for our mechanical preventative maintenance, repairs, and new installation. I can always count on NCS and Mike Stubbs when an issue arises in our facility whether it be advise or service. Recently we had 3 very professionally installed water heaters by Mike, see photo
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